March 13, 2010

Corporate Phone Calls Recorded

[From article]

"Chase's corporate policy, she explained, dictates that customers be "disconnected" -- the euphemism it uses -- if they try to record their calls.

Why is this corporate policy? Chase won't say.

"It's our corporate policy to not allow customers to tape conversations with advisers" is all that a Chase credit-card spokeswoman would admit.

But why then is it OK for Chase to tape the phone call? [. . .]

the next time you have a question about any credit-card, or bank statement, or bill just tell the customer rep that you are recording the conversation. They won't know if you really are. But it's fun listening to them squirm."

http://www.nypost.com/p/news/business/jpmorgan_chase_has_slight_hang_up_Hef6ttCswnDgpfrHWv82LP

JPMorgan Chase has slight hang up with me & you

New York Post

Last Updated: 4:20 AM, March 11, 2010

Posted: 1:33 AM, March 11, 2010

headshotJohn Crudele

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